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	<title>Comments on: Nightmare web design clients</title>
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	<link>http://www.mathewbrowne.com/nightmare-web-design-clients/</link>
	<description>I make pretty websites for money. This is my blog.</description>
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		<title>By: Jonathan</title>
		<link>http://www.mathewbrowne.com/nightmare-web-design-clients/comment-page-6/#comment-2494</link>
		<dc:creator>Jonathan</dc:creator>
		<pubDate>Sun, 11 Dec 2011 08:04:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.mathewbrowne.com/?p=199#comment-2494</guid>
		<description>Ouch. The one about the photo was my favourite because I can relate to that one completely. Not long ago I had a client for whom I designed what I thought was a nice, classy website that captured the spirit and nature of his store perfectly. Imagine my surprise when after I submitted the first draft he rejected it completely and made me redo it to match his old GeoCities website, the design of which he re-created for me on a peice of scrap paper. 

It broke my heart to do it his way, but the customer is always right.</description>
		<content:encoded><![CDATA[<p>Ouch. The one about the photo was my favourite because I can relate to that one completely. Not long ago I had a client for whom I designed what I thought was a nice, classy website that captured the spirit and nature of his store perfectly. Imagine my surprise when after I submitted the first draft he rejected it completely and made me redo it to match his old GeoCities website, the design of which he re-created for me on a peice of scrap paper. </p>
<p>It broke my heart to do it his way, but the customer is always right.</p>
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		<title>By: jack</title>
		<link>http://www.mathewbrowne.com/nightmare-web-design-clients/comment-page-6/#comment-2246</link>
		<dc:creator>jack</dc:creator>
		<pubDate>Thu, 30 Jun 2011 10:26:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.mathewbrowne.com/?p=199#comment-2246</guid>
		<description>this is juz extra hilarious but the sad part is that we just have 2 find a way 2 deal with such clients</description>
		<content:encoded><![CDATA[<p>this is juz extra hilarious but the sad part is that we just have 2 find a way 2 deal with such clients</p>
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		<title>By: Laura Peragallo</title>
		<link>http://www.mathewbrowne.com/nightmare-web-design-clients/comment-page-6/#comment-2244</link>
		<dc:creator>Laura Peragallo</dc:creator>
		<pubDate>Fri, 24 Jun 2011 19:52:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.mathewbrowne.com/?p=199#comment-2244</guid>
		<description>Maybe it&#039;s a compliment of sorts that a good designer makes it look so easy. There does seem to be a prevailing attitude that creative work takes much less effort and knowledge because you&#039;re just making it look pretty and it&#039;s not rocket science after all. I would never presume to tell another professional I&#039;ve hired how to do their job or offer to pay them much less because they really didn&#039;t have to put much effort into the job. Ah, the pitfalls of a creative career. At least we can still laugh about it.</description>
		<content:encoded><![CDATA[<p>Maybe it&#8217;s a compliment of sorts that a good designer makes it look so easy. There does seem to be a prevailing attitude that creative work takes much less effort and knowledge because you&#8217;re just making it look pretty and it&#8217;s not rocket science after all. I would never presume to tell another professional I&#8217;ve hired how to do their job or offer to pay them much less because they really didn&#8217;t have to put much effort into the job. Ah, the pitfalls of a creative career. At least we can still laugh about it.</p>
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		<title>By: Help Guide #2: Helping Small Businesses improve their understanding of web design, SEO, and Internet marketing! Interview with Mathew Browne &#124; UK2</title>
		<link>http://www.mathewbrowne.com/nightmare-web-design-clients/comment-page-6/#comment-1973</link>
		<dc:creator>Help Guide #2: Helping Small Businesses improve their understanding of web design, SEO, and Internet marketing! Interview with Mathew Browne &#124; UK2</dc:creator>
		<pubDate>Thu, 24 Feb 2011 18:33:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.mathewbrowne.com/?p=199#comment-1973</guid>
		<description>[...] One of my favorite posts on your blog is a list of the worst nightmare web design clients you have had and why, why it is hard to design in this new medium that people don&#8217;t understand or [...]</description>
		<content:encoded><![CDATA[<p>[...] One of my favorite posts on your blog is a list of the worst nightmare web design clients you have had and why, why it is hard to design in this new medium that people don&#8217;t understand or [...]</p>
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		<title>By: I Design Blogs</title>
		<link>http://www.mathewbrowne.com/nightmare-web-design-clients/comment-page-6/#comment-1699</link>
		<dc:creator>I Design Blogs</dc:creator>
		<pubDate>Wed, 09 Feb 2011 23:25:37 +0000</pubDate>
		<guid isPermaLink="false">http://www.mathewbrowne.com/?p=199#comment-1699</guid>
		<description>Gosh, I thought it was just me to had to endure customers like this. In all hoesty most of my clients are pretty cool but everynow and then I get someone who like wants a site designed like the Vogue web site and their budget is like $500. You sometimes feel insulted when people come at you this way. Nice post</description>
		<content:encoded><![CDATA[<p>Gosh, I thought it was just me to had to endure customers like this. In all hoesty most of my clients are pretty cool but everynow and then I get someone who like wants a site designed like the Vogue web site and their budget is like $500. You sometimes feel insulted when people come at you this way. Nice post</p>
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		<title>By: fella</title>
		<link>http://www.mathewbrowne.com/nightmare-web-design-clients/comment-page-6/#comment-1507</link>
		<dc:creator>fella</dc:creator>
		<pubDate>Sun, 05 Dec 2010 15:46:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.mathewbrowne.com/?p=199#comment-1507</guid>
		<description>Laughed, then cried a little.  It&#039;s like reading my thoughts.  

I Have
-done an ebay ripoff for 800 (they complained about the price!)
-made stupid designs recommended by clients
-heard &quot;my so and so can do it for cheaper&quot;
-done sooo many &quot;small&quot; changes
-gotten so many offers to be in a partnership (I do everything, they get half the income)
-received offers for a link-back in return for making a site... why not just make myself a site and do the link-back

Your writing reminds me a lot of this book by a guy named aristo ambrose - How to Start a Web Design Business:The Things They Won’t Tell You!</description>
		<content:encoded><![CDATA[<p>Laughed, then cried a little.  It&#8217;s like reading my thoughts.  </p>
<p>I Have<br />
-done an ebay ripoff for 800 (they complained about the price!)<br />
-made stupid designs recommended by clients<br />
-heard &#8220;my so and so can do it for cheaper&#8221;<br />
-done sooo many &#8220;small&#8221; changes<br />
-gotten so many offers to be in a partnership (I do everything, they get half the income)<br />
-received offers for a link-back in return for making a site&#8230; why not just make myself a site and do the link-back</p>
<p>Your writing reminds me a lot of this book by a guy named aristo ambrose &#8211; How to Start a Web Design Business:The Things They Won’t Tell You!</p>
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		<title>By: Briongloid</title>
		<link>http://www.mathewbrowne.com/nightmare-web-design-clients/comment-page-6/#comment-1182</link>
		<dc:creator>Briongloid</dc:creator>
		<pubDate>Mon, 19 Apr 2010 15:45:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.mathewbrowne.com/?p=199#comment-1182</guid>
		<description>I get a lot of emails from people saying &quot;we&#039;re on a tight budget&quot; but refuse to tell me what their budget is. 
The more I ask the more elusive they get, which always gets my spider sense tingling. TThere&#039;s no point wasting one&#039;s time to bid in what&#039;s obviously a low-ball free-for-all. 
 
They all seem to be companies with old skool bosses; the sort who&#039;ve held out for the past 15 years and has finally decided to ask his PA to &quot;get us a website but I don&#039;t want to spend too much on it, I don&#039;t know how all that stuff works so *you* deal with it!&quot; 

The result is an email or phonecall from someone who&#039;s none too happy with having been burdened with this task who essentially says, &quot;we haven&#039;t bothered looking at your site as we have a long list of designers to get through, so  just give us your lowest quote for an undefined website project and please don&#039;t waste our time asking about project parameters, deliverables or even if we have our own hosting or not.&quot; 

Oh, and they also demand to be number one on Google for a very broad keyword but don&#039;t seem interested in a brief explanation as to how Google actually works.  

Another personal bugbear is when I get emails from people say, &quot;I already own a template so....&quot;
So what? Even working on your Monster template can take a few hours work, easy, not to mention that you&#039;ll need to consider your own stock photos, logo design and other factors, but always expect a double-digit quote, max.  

When you see/hear the words, &quot;I already have a template&quot; run a mile. People who say that don&#039;t put any value on you, the designer, they&#039;re frustrated by the fact that they&#039;re unable to do the whole thing themselves, for free, and simply want to hire the cheapest HTML Monkey they can find. 

In both cases, when the people you&#039;re dealing with don&#039;t actually see the value in having a properly designed website and just want one for the sake of it, as cheaply as possible, it&#039;s never going to develop into a fruitful business relationship. 

Obviously it&#039;s your job, as a designer, to do your utmost to convince clients of the value of your skills and services and then to provide that value to them, but you can&#039;t win &#039;em all, as they say. And usually, I&#039;ve found, the truly unwinnable ones are almost always immediately apparent during first contact. 

So if you get that wary feeling first thing day one, always trust that gut feeling, it saves a lot of headaches and invoice reminders later on.</description>
		<content:encoded><![CDATA[<p>I get a lot of emails from people saying &#8220;we&#8217;re on a tight budget&#8221; but refuse to tell me what their budget is.<br />
The more I ask the more elusive they get, which always gets my spider sense tingling. TThere&#8217;s no point wasting one&#8217;s time to bid in what&#8217;s obviously a low-ball free-for-all. </p>
<p>They all seem to be companies with old skool bosses; the sort who&#8217;ve held out for the past 15 years and has finally decided to ask his PA to &#8220;get us a website but I don&#8217;t want to spend too much on it, I don&#8217;t know how all that stuff works so *you* deal with it!&#8221; </p>
<p>The result is an email or phonecall from someone who&#8217;s none too happy with having been burdened with this task who essentially says, &#8220;we haven&#8217;t bothered looking at your site as we have a long list of designers to get through, so  just give us your lowest quote for an undefined website project and please don&#8217;t waste our time asking about project parameters, deliverables or even if we have our own hosting or not.&#8221; </p>
<p>Oh, and they also demand to be number one on Google for a very broad keyword but don&#8217;t seem interested in a brief explanation as to how Google actually works.  </p>
<p>Another personal bugbear is when I get emails from people say, &#8220;I already own a template so&#8230;.&#8221;<br />
So what? Even working on your Monster template can take a few hours work, easy, not to mention that you&#8217;ll need to consider your own stock photos, logo design and other factors, but always expect a double-digit quote, max.  </p>
<p>When you see/hear the words, &#8220;I already have a template&#8221; run a mile. People who say that don&#8217;t put any value on you, the designer, they&#8217;re frustrated by the fact that they&#8217;re unable to do the whole thing themselves, for free, and simply want to hire the cheapest HTML Monkey they can find. </p>
<p>In both cases, when the people you&#8217;re dealing with don&#8217;t actually see the value in having a properly designed website and just want one for the sake of it, as cheaply as possible, it&#8217;s never going to develop into a fruitful business relationship. </p>
<p>Obviously it&#8217;s your job, as a designer, to do your utmost to convince clients of the value of your skills and services and then to provide that value to them, but you can&#8217;t win &#8216;em all, as they say. And usually, I&#8217;ve found, the truly unwinnable ones are almost always immediately apparent during first contact. </p>
<p>So if you get that wary feeling first thing day one, always trust that gut feeling, it saves a lot of headaches and invoice reminders later on.</p>
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		<title>By: KSARD LLC &#8211; Multimedia and Artist Development&#187; Blog Archive &#187; Very Funny, Yet Sad Truth</title>
		<link>http://www.mathewbrowne.com/nightmare-web-design-clients/comment-page-6/#comment-1128</link>
		<dc:creator>KSARD LLC &#8211; Multimedia and Artist Development&#187; Blog Archive &#187; Very Funny, Yet Sad Truth</dc:creator>
		<pubDate>Thu, 18 Feb 2010 18:51:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.mathewbrowne.com/?p=199#comment-1128</guid>
		<description>[...] http://www.mathewbrowne.com/nightmare-web-design-clients/ [...]</description>
		<content:encoded><![CDATA[<p>[...] <a href="http://www.mathewbrowne.com/nightmare-web-design-clients/" rel="nofollow">http://www.mathewbrowne.com/nightmare-web-design-clients/</a> [...]</p>
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		<title>By: Dave</title>
		<link>http://www.mathewbrowne.com/nightmare-web-design-clients/comment-page-6/#comment-1119</link>
		<dc:creator>Dave</dc:creator>
		<pubDate>Wed, 03 Feb 2010 22:00:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.mathewbrowne.com/?p=199#comment-1119</guid>
		<description>Can you move the logo 2 pixels to the right please?
OK, that looks good but can you move it 1 more pixel to the right?
Oh I think I liked it where it was...

Repeat for every possible location and measure throughout the site...
After a couple of weeks of this, I fired the client.</description>
		<content:encoded><![CDATA[<p>Can you move the logo 2 pixels to the right please?<br />
OK, that looks good but can you move it 1 more pixel to the right?<br />
Oh I think I liked it where it was&#8230;</p>
<p>Repeat for every possible location and measure throughout the site&#8230;<br />
After a couple of weeks of this, I fired the client.</p>
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		<title>By: Fred Smith</title>
		<link>http://www.mathewbrowne.com/nightmare-web-design-clients/comment-page-6/#comment-1087</link>
		<dc:creator>Fred Smith</dc:creator>
		<pubDate>Wed, 06 Jan 2010 17:41:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.mathewbrowne.com/?p=199#comment-1087</guid>
		<description>here&#039;s one....&quot;use these images and remove the watermark&quot;

a client requesting me to remove the &quot;iStockPhoto&quot; watermark that&#039;s usually displayed on stock photos

I can totally relate to some of these, especially #2, some clients just don&#039;t understand how much work has to be done at times for the little changes...and here&#039;s another kicker I drafted a few designs for a website, the client approved one of them so I started work on it the next day, I had the first page up and running, show the client and what she said left me baffled: &quot;maybe the colours from the first website the other designer did would look better&quot; so she approved a design then after I made the first page of the website, grafting in all the html and css she wants to go back to an older/more amateur colour scheme by a &quot;designer&quot; who used a template to make the first website.

Thanks for letting me take out my frustration :)</description>
		<content:encoded><![CDATA[<p>here&#8217;s one&#8230;.&#8221;use these images and remove the watermark&#8221;</p>
<p>a client requesting me to remove the &#8220;iStockPhoto&#8221; watermark that&#8217;s usually displayed on stock photos</p>
<p>I can totally relate to some of these, especially #2, some clients just don&#8217;t understand how much work has to be done at times for the little changes&#8230;and here&#8217;s another kicker I drafted a few designs for a website, the client approved one of them so I started work on it the next day, I had the first page up and running, show the client and what she said left me baffled: &#8220;maybe the colours from the first website the other designer did would look better&#8221; so she approved a design then after I made the first page of the website, grafting in all the html and css she wants to go back to an older/more amateur colour scheme by a &#8220;designer&#8221; who used a template to make the first website.</p>
<p>Thanks for letting me take out my frustration <img src='http://www.mathewbrowne.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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